ISO 20000-1 - IT Service Management

In May 2011 Fabasoft received the ISO 20000 certificate for the IT services Folio Cloud (today: Fabasoft Cloud) and Folio SaaS for the first time. The scope was subsequently expanded to include Mindbreeze InSpire SaaS. The ISO 20000-1 standard is an internationally recognized standard for IT service management systems which documents the requirements for professional IT service management.

Implementation of International Standards

With this certification, Fabasoft underlines its strategy of implementing international standards.

ISO 20000-1 serves as a measurable quality standard for IT Service Management (ITSM). The aim of ISO 20000 is to deliver a higher quality of IT services to customers. Alignment according to the needs and requirements of customers plays a primary role.

ITIL orientation in IT Service Management

The standard also serves as an instrument to model processes in an optimized management system as they are described in the Office Government Commerce (OGC)’s IT Infrastructure Library (ITIL). This encompasses such core processes as change, release, incident, problem and security management.

The certification brings with it many advantages. Alongside the targeted improvement of processes through regulated structures, service level maintenance, customer satisfaction and availability of services are more easily measurable by means of key performance indicators.

Fabasoft successfully passed the ISO 20000-1:2018 recertification audit conducted by CIS - Certification & Information Security Services GmbH in November 2023.

Certified subsidiaries

  • Fabasoft AG
    AT-4020 Linz, Honauerstraße 4
  • Fabasoft International Services GmbH
    AT-4020 Linz, Honauerstraße 4
    AT-1100 Wien, Laxenburger Straße 2
  • Fabasoft R&D GmbH
    AT-4020 Linz, Honauerstraße 4
    AT-1100 Wien, Laxenburger Straße 2
  • Fabasoft Austria GmbH
    AT-4020 Linz, Honauerstraße 4
    AT-1100 Wien, Laxenburger Straße 2
    AT-8020 Graz, Waagner-Biro-Straße 47
  • Fabasoft Approve GmbH
    AT-4020 Linz, Honauerstraße 4
  • Fabasoft Contracts GmbH
    AT-4020 Linz, Honauerstraße 4
  • Fabasoft Deutschland GmbH
    DE-60549 Frankfurt/Main, THE SQUAIRE 13, Am Flughafen
    DE-10117 Berlin, Potsdamer Platz 1
    DE-80539 München, Schleißheimer Straße 6-10
    DE-99084 Erfurt, Bahnhofstraße 38
  • Mindbreeze GmbH
    AT-4020 Linz, Honauerstraße 2
    AT-1100 Wien, Laxenburger Straße 2
  • Mindbreeze BidForce GmbH
    AT-4020 Linz, Honauerstraße 2
  • Mindbreeze Corporation
    US-Chicago, IL 60606, 311 West Monroe Street
  • Xpublisher GmbH
    DE-80333 München, Schleißheimer Straße 6-10
    DE-94469 Deggendorf, Edlmairstraße 1
  • Xpublisher Inc.
    US-Chicago, IL 60606, Convene, 3rd floor, 311 West Monroe Street

Certificate

Scope

The IT Service Management System of Fabasoft AG supporting the provision of Fabasoft Cloud and the Fabasoft Cloud-based PROCECO Solutions Approve on Fabasoft PROCECO, Contracts on Fabasoft PROCECO, and Xpublisher on Fabasoft PROCECO, Fabasoft Folio SaaS and Mindbreeze InSpire SaaS to internal and external customers.